REFUND AND RETURN POLICY
Right of withdrawal
The user has the right to withdraw from the contract within 14 days with the burden of giving reasons.
The withdrawal period will expire after 14 days from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the goods.
Notification of withdrawal
For the user the right of withdrawal the user is obliged to inform us of his decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail).
Compliance with the withdrawal period
To respect the withdrawal period, it is sufficient that the communication relating to the exercise of the right of withdrawal is sent before the expiry of this period.
Effects of withdrawal
In case of withdrawal from this contract, all payments made in our favor will be reimbursed to the user, including delivery costs (with the exception of additional costs deriving from the possible by the user of a type of delivery different from the type of standard delivery, more convenient, offered by us), without undue delay and in any case no later than 14 days from the date on which we were informed of the user’s decision to withdraw from this contract. These refunds will be made using the same payment method used for the initial transaction, unless the user has not expressly agreed otherwise; in any case, the user will not have to incur any costs as a consequence of this reimbursement.
Right of retention
The reimbursement may be suspended until receipt of the goods or until the user demonstrates the return of the goods, whichever is earlier.
Return of goods
The user is requested to return the goods or deliver them to MAITRE PARFUMEUR Via Monferrato, 0 / a, 10131 Torino TO, without undue delay and in any case within 14 days from the date on which he communicated his intention to withdraw from this contract. The deadline is met if the goods are returned before the 14-day period has expired.
The direct costs of returning the goods will be borne by the user.
Compensation in the event of the threshold of the value of the assets
The user is responsible for the sufficient value of the goods deriving exclusively from a treatment of the goods from that necessary to stabilize their nature, characteristics and functioning.